What does Safi Systems do?
We make software work for Kenyan organisations: hosted, managed, integrated with M-Pesa and WhatsApp, and supported locally. We handle setup, hosting, security, backups, updates, integrations, training and ongoing support, so you can focus on running your organisation.
Who do you work with?
Kenyan businesses, schools, clinics, NGOs, SACCOs, hospitality businesses and professional firms. We work countrywide, onsite or remotely.
Do I need my own IT team?
No. That is the point of a managed service. If you want more than support for one system, our fractional IT plan gives you an ongoing technology partner without hiring in-house.
Who owns the data in the systems you run?
You do. You own your data and are never trapped by per-user licence fees.
How does pricing work?
You get a clear setup fee and a monthly plan, quoted in KES and payable by M-Pesa or bank transfer. One-off work such as implementation, migration, custom development or consulting is quoted as a fixed project price.
How can we engage you?
Four ways: project-based work on a fixed quote, managed monthly plans for one system or a full suite, support retainers with agreed response times, and fractional IT for organisations without in-house IT.
Can you connect M-Pesa to our system?
Yes. We integrate STK Push, C2B, B2C, Paybill and Till, and set up automatic payment reconciliation inside the systems you already use.
What can you do with WhatsApp?
Using the WhatsApp Business API we set up chatbots, notifications, reminders and broadcast campaigns, so order updates, invoices and alerts reach customers where they already are.
Are your systems KRA eTIMS compliant?
We connect compliant eTIMS invoicing to POS, ERP and accounting systems.
Can you move our existing data?
Yes. We migrate data from Excel, QuickBooks, Sage, Tally and legacy systems as part of setup.
Will you train our staff?
Yes. Training is onsite or remote, with user guides and recorded sessions your team can return to.
How are our systems kept secure?
Each client system runs in its own isolated environment, served over HTTPS, with automated backups stored off-server and restores tested regularly. We monitor uptime around the clock and apply security updates on a managed schedule. Read more about security.
Can our data stay in Kenya?
Yes. We offer local data residency hosting for organisations that must keep data in Kenya.
Do you help with Data Protection Act compliance?
Yes. Our own processes are aligned with the Kenya Data Protection Act, 2019, and we support clients with ODPC registration, privacy policies, data audits and consent flows.
The system we want is not in your catalogue. Can you still help?
Usually, yes. Most business platforms can be added to a managed plan, and where nothing fits we build custom web, mobile and USSD software.
How do we get support?
By phone and WhatsApp on +254 707 381 997, or by email at support@safisystems.co.ke. Support retainers come with guaranteed response times.
How do we get started?
With a discovery conversation. We learn how your organisation works today, recommend the right systems and plan with clear pricing, then handle setup, migration, integration and training. See the six steps.
Still have a question?
Ask us directly. We are free to talk anytime by phone, WhatsApp or email.