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Support & Managed IT

Support and managed IT, on one monthly plan

A Kenyan team on call countrywide, with agreed response times.

Colleagues discussing a project around a table in a bright office

Choose a tiered support retainer with guaranteed response times, or hand us the whole of your IT: email, accounts, devices and backups under one monthly plan.

Growing organisations can also use us as a fractional IT department, with an outsourced tech lead who knows your systems and plans ahead with you.

What's included

  • Tiered support retainers with guaranteed response times (SLAs)
  • Managed IT for SMEs: email, accounts, devices and backups
  • Backup and disaster recovery with tested restores
  • Fractional IT department: an outsourced tech lead

Covers

  • Support retainers
  • SLAs
  • Managed IT for SMEs
  • Disaster recovery
  • Fractional IT

Why organisations choose us for this

  • Local, human support

    A Kenyan team reachable countrywide by phone, WhatsApp and email.

  • Backups

    Automated backups stored off-server, with restores tested regularly.

  • Predictable pricing in KES

    Clear setup fees and monthly plans, payable by M-Pesa or bank transfer.

How we deliver

Six steps, from first call to long-term support.

Discovery

We learn how your organisation works today, its pain points and its goals.

Recommendation

We propose the right systems, integrations and plan, with clear pricing in KES.

Setup and migration

We deploy the systems, configure them to your workflows and move your existing data across.

Integration

We connect M-Pesa, WhatsApp, SMS, eTIMS and any other tools you rely on.

Training and go-live

We train your staff, provide guides and support the launch closely.

Ongoing management

We host, monitor, back up, update and support the systems month after month.

Engagements run as fixed-quote projects, managed monthly plans, support retainers or fractional IT. See how we work.

Ready to talk?

Tell us what you run today and what you need. We come back within one working day with a recommendation and clear pricing in KES.